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HomeRetiEnergia elettrica Replacing electronic meters with second-generation meters in Trieste and Gorizia

Replacing electronic meters with second-generation meters in Trieste and Gorizia

Open your door to the new generation of meters

Project Description

In 2001, Italy was the first European country to introduce the current first-generation Smart Metering (1G) system. Large-scale use of the first smart metering system was introduced well before other EU countries, ensuring a high benefit/cost ratio.

It is in this context, and to ensure greater environmental benefits and involvement of the end customer, that AcegasApsAmga S.p.A. will be replacing the old meters with the new generation 2G meters for approximately 162,000 customers. The upgrading plan for the electricity meter system will start in Gorizia in 2022.

 
 
  • The new 2G smart meter will not only be used to monitor consumption, but will also be an ally for millions of customers and their families, helping us to save in a conscious and intelligent manner.

    The new second-generation Smart Meter meter will revolutionise the way energy is used. New technologies and many state-of-the-art features will enable innovative home services and make it possible to obtain more accurate readings in more regularly. With the next generation meters, consumption is monitored in real time, and thanks to a greater awareness of how energy is used, these meters will ensure greater energy savings and environmental benefits.

    The design of the meter is innovative, with a display that shows essential data to help with electricity service management.

     
  • AcegasApsAmga S.p.A. has drawn up its “Initial Start-Up Plan for the 2G Smart Metering System” according to the operational and legislative specifications established by the Energy Networks and Environment Regulator (ARERA) with resolutions 87/2016/R/eel and 306/2019/R/eel as amended.

    The plan to replace low voltage electricity meters will begin in Gorizia in July 2022. The area involved in replacement of electricity meters comprises the municipalities of Trieste and Gorizia.

    It is possible to consult the Plan in the “Attachments” section.

     
  • The Mass Meter Replacement Plan drawn up by AcegasApsAmga S.p.A. will be launched shortly

    The replacement of the meter will be communicated from 3 to 7 days in advance by specific signs indicating the date and expected time slot posted at the entrance of buildings where second-generation Smart Meters will be installed.

    The operators assigned and provided with identification badges will carry out the intervention on the day of the replacement:

    • whenever the meter is accessible (street front, condominium room, etc.) and replacement has been successful, a notice that the meter has been replaced will be left onsite. Once replacement activities have been completed, the Customer will be able to access the Reserved Area of the Web Portal dedicated to the replacement of electronic meters with second-generation meters where it will be possible to view and/or download the “Replacement Report” containing information on the date of execution of the replacement operation and the readings of the meter removed.
    • if replacement has not been completed (meter inside an apartment or placed in a closed private area without access), a notice will be left with the number of the Call Center to be contacted within 15 calendar days to arrange a new appointment. At the end of these 15 days, AcegasApsAmga will independently reschedule a new intervention and inform the Customer of the same by paper notice indicating the new date and time slot.

      The presence of the customer, or that of one of his representatives, is required in cases where it is essential for access to the meter.

      Note that the replacement of the meter will cause a very short interruption of the electric power supply of the duration necessary to complete the activity.

      Once the new meter is installed, it will be configured and activated with the programming of the same contractual data as that of the previous meter and the electric power supply will be restored immediately.

    Pursuant to Article 5 of Authority Resolution 105/2021/R/EEL, the metrological verification of the meter replaced and the data in it can be checked directly by the Distributor upon request within 90 days from the date of replacement by accessing the  Reserved Customer Area on the website www.acegasapsamga.it in the section dedicated to electronic meter replacement with a second-generation meter or by calling 800.990.220 for information. Metrological verification will be performed under the economic conditions and as specified in current legislation.         

    Mass phase detailed plan (PDFM)

    AcegasApsAmga S.p.A. shall publish the planning of the installation of the second generation 2G meters, as required by Resolution 306/2019/R/EEL - Coordinated Text with the supplements and amendments made by Resolution 105/2021/R/eel, as, subsequently amended. As for the years 2022 and 2023, as specified in Resolution no. 601/2022/R/eel, the planning of the installation is just a reference and it is published on the portal of AcegasApsAmga S.p.A. at least 15 days before the beginning of the month when massive replacements have been scheduled.

    The attached document, containing the detailed plan of the mass phase (PDFM), shows:

    • the list of significantly relevant areas identified, pursuant to criterion B of point C-1.01 of Annex B to Resolution 87/2016/R/EEL, which are affected by the mass phase during the reference period of the PDFM.
      For each significantly relevant territory, the Municipality, or part of the Municipality, to which it belongs and the respective geographical indications (Region and Province) are indicated to allow for unambiguous identification;
    • the breakdown, for each significantly relevant area, of the number of sampling points for the purposes of the measurement and of the generation measurement points affected by the mass replacement;
    • the time schedule of the planned replacements, on a monthly basis, with the percentage of meters involved.

    AcegasApsAmga S.p.A. shall publish the subsequent Mass phase detailed plan every six months.

    The table in the following link shows the Massive Phase Detail Plan (PDFM) with data on replacement activities.

    PDFM I semestre 2023 (114 kb - PDF)

    The map at the following link, shows the planning in Commissioning Plan for 2G meters (PMS2), prepared in accordance with the operational and legislative specifications established by the Regulatory Authority for Power Grids and the Environment in terms of cost efficiency and effectiveness of the benefits for the electrical system as a whole.

    The Documents Section contains the Mass Phase Detail Plan (PDFM) with data relating to replacement activities and the summary presentation of the Meter Replacement Plan (PMS2).

    Replacement of meters in Gorizia – 2023 (12 kb - PDF)

    Access to the Reserved Area

    Pursuant to Resolution 105/2021/R/EEL, the Reserved Area has been set up to enable customers to access the additional services made available by AcegasApsAmga SpA.

    The link to the Reserved Area will be available shortly.

     
  • 1. Why do I have to replace the old meter even if it's still working?

    The replacement of albeit functioning current meters with second-generation meters is linked to regulatory measures.

    The new meters ensure compliance with the requirements for meters specified by Legislative Decree 102/2014 (transposing European Directive 2012/27/EU on energy efficiency);

    New generation meters can provide data electricity consumption times in order to promote energy efficiency, increasing awareness of user consumption behaviour and promoting competitive post-metering services.

    By replacing old meters AcegasApsAmga S.p.A. ensures customers connected to its networks constantly optimal service by availing of the opportunities provided by new meters in terms of consumption measurement and European and national energy efficiency objectives.

    2. Is replacement free?

    Replacement is completely free for the Customer.

    The technical personnel who will install the new meter will be identifiable by means of an identification badge, will not ask for any information relating to its supply, and are not authorised to make commercial proposals.

    In case of doubts regarding the identity of the operators, feel free to call the Call Centre at 800.990.220.

    3. Can I refuse replacement?

    Replacement cannot be refused. Replacement does not depend on the energy vendor with whom the Customer has stipulated a supply contract. Note that the meter is an apparatus owned by AcegasApsAmga S.p.A., which as the concessionaire of the distribution service and power consumption measurement operator is entitled to plan and perform replacement in compliance with regulatory provisions and contractual conditions.

    AcegasApsAmga S.p.A. has started the infrastructure project for the installation of new meters in order to fully comply with the provisions of Legislative Decree 102/2014 and provide customers with information on the power consumption times to promote energy efficiency and increase awareness of consumption behaviour.  The new meter provides a constantly updated picture of daily and total consumption. The data displayed on the meter display can be transferred to external devices (smartphones or tablets, for example).

    4. Where will the new meter be located?

    The new meter will be installed in exactly the same place where the old meter is currently located.

    Although it has a slightly different design from the one currently installed, the new meter is absolutely compatible with the size of the current old meter.

    For such reason, no modifications to the existing housing are necessary.

    5. Can I decide to install the new meter in a different location from the current one?

    Replacement activity consists in installing the new meter in the same place where the old meter was originally installed. Customers wishing to install the new meter in a different place at their own expense must make a specific request to their Vendor.

    Note that for supply points with inactive contracts, an estimate can be requested directly from the distributor.

    6. How will I be notified when meter replacement day approaches?

    A notice that indicates the purposes of the intervention, the date and time slot, and information on the replacement process will be sent 3 to 5 days before replacement and can be consulted by accessing the area reserved for you on the website www.acegasapsamga.it in the specific section dedicated to the replacement of the electronic meter with a second-generation meter.

    When the meter is accessible, the replacement will take place without requiring the presence of the Customer or his/her delegate.

    When the meter to be replaced serves an uninterruptible power supply, AcegasApsAmga S.p.A. will adopt a different communication and intervention protocol aimed at guaranteeing continuity of service and maximum efficiency. For this reason, customers with non-disconnectable meters will be sent a specific communication (“E03.01.01 M1 BIS Pre-replacement information – NON-DISCONNECTABLE”) in which they are invited to call the dedicated Call Centre to schedule an appointment.

    7.    I have my residence at another address, how will I be informed of the forthcoming replacement?

    Since the presence of the customer is not strictly necessary for the replacement of the meter, the operator will replace the meter on the date and time slot communicated through the Notice of forthcoming replacement and available by accessing the area reserved for you on the website www.acegasapsamga.it  in the appropriate section dedicated to the replacement of the electronic meter with a second-generation meter. If the replacement intervention cannot be made, AcegasApsAmga S.p.A. will send a notice to the address of residence in which you are invited to arrange a new appointment by calling the respective Call Centre.

    8. How will the meter be replaced?

    Replacement involves:

    • disconnecting the meter from the power mains and removing it
    • installing the new meter
    • programming the new meter and re-entering its original data
    • verifying correct meter operation and restoring the customer's connection to the power grid

    Replacement, and therefore disconnection of the power supply as a whole, will take about 15 minutes.

    9. How will the replacement of uninterruptible counters be handled?

    Because there will be a temporary interruption of power supply, AcegasApsAmga S.p.A. will follow a different communication and intervention procedure aimed at limiting inconvenience and ensuring maximum efficiency. For this reason, customers with non-disconnectable meters will be sent a specific notice inviting them to call the respective Call Centre to schedule an appointment.

    10. How can I verify that the meter has been replaced?

    The Customer will be notified of replacement by a notice posted in a visible location that indicates the outcome of the intervention. In addition, by accessing the Reserved Area of the Web Portal reserved for you on the www.acegasapsamga.it website in the specific section dedicated to the replacement of the electronic meter with a second-generation meter, you can consult the “Replacement Report” containing the following information:

    • date of effective replacement;
    • readings taken from the old meter removed

    11. What do I need to do to request metrological verification of the meter?

    Pursuant to Article 5 of Authority Resolution 105/2021/R/EEL, the metrological verification of the meter replaced and a check on its prior to removal can be requested directly from the Distributor within 90 days from the date of replacement by accessing the area reserved for you on the websitewww.acegasapsamga.it  in the appropriate section dedicated to the replacement of the electronic meter with a second-generation meter. The metrological verification is intended under the economic conditions and in the manner provided for by current legislation.

    12. If I am not present during meter replacement activity, how can I check the readings made at the time of meter replacement?

    You can view and download the photos of the meter marker detected at the time of replacement by accessing the Customer Reserved Area on the website www.acegasapsamga.itin the appropriate section dedicated to the replacement of the electronic meter with a new generation meter.

    13. How will the new meter’s data be processed?

    AcegasApsAmga S.p.A. acquires only the data strictly necessary to conduct activities related to electric energy connection, distribution and measurement services.  These data will be communicated by AcegasApsAmga S.p.A. only to the subjects or competent Authorities to whom they are due by law using only and exclusively the methods and routes made available by the Regulatory Authority for Power Grids and the Environment.

    14. Where can I download a brief guide of the new meter’s main features?

    A brief guide of the main functions of the new meter is available by accessing the Documents Area of the website www.acegasapsamga.it in the section dedicated to replacing the electronic meter with a second-generation meter.

    The guide describes the structure of the meter's consultation menu (contractual info, reading samples, input reading, a load curve for a certain billing period, power reading, etc.) and illustrates the meaning of everything on the display in detail.

    15. Whom must I contact for more information?

    For any questions and/or information, you can contact the Call Centre by landline or mobile phone at the toll-free number 800.990.220 from Monday to Friday from 8:00 am to 10:00 pm and Saturdays from 8:00 am to 6:00 pm.

     
  • The Initial Start-Up Plan for the new meters was presented at a public event on 14 September 2021.

     
  • The start-up plan for the 2G Smart Meter system (PMS2) and the brief outline of the start-up plan are now available in the Italian website section.

     
 
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